Glovo Internal Service Desk

Glovo Internal Service Desk

👉Announcement👈
  • Office 365 Has been migrated now. 🎉 | Questions?Ask in here! ✅

Portals

  1. People Operations Former Employees

    Only use this Project if you are a Former employee of Glovo.
    If you are an Active employee you should open your ticket here for People Care and Payroll. Here for Rewards.

  2. LiveOps Bottom-Up

    Use this portal to raise LiveOps Feedback. As we have 2 Operational models coliving it is IMPORTANT to:
    - Use DH Feedback only if country you operate has been migrated to New Operations Model [HeroCare/1VU]
    - Use other Glovo Feedback requests types for countries operating under 'standard' Operational model - not being migrated [Admin/Kustomer]

  3. LaaS Integrations Support

    Welcome! You can raise a request for LaaS Integrations Support using the options provided.

  4. Supply Chain & Glovo Store

    Rise a ticket for KoalaMS, GlovoStore, Riders & Partners welcome packs, partner SIM cards and devices, others

  5. Sales

    Welcome! This is the Sales HQ service desk. Request here!

  6. CLI Marketing intake

    Welcome! You can raise a request for CLI Marketing intake using the options provided.

  7. RO Commercial - Data/analytics

    Welcome! You can raise a request for
    RO Commercial - Data/analytics using the options provided.

  8. ONELABEL SERVICE DESK

    Welcome! You can raise a request for ONELABEL SERVICE DESK using the options provided.

Suggested forms

  • Request Annual Income Tax Certificate in People Operations Former Employees
  • KNOWLEDGE BASE - Shelf Articles and Processes in LiveOps Bottom-Up

    Report any feedback related to processes due to:
    1) Situation not covered
    2) Inaccurate / Inconsistent
    3) Process Improvement (High Impact)
    4) Needs more detail / clarification
    5) Linguistic or translation mistake

  • Shareworks platform (Glovo / Delivery Hero) in People Operations Former Employees
  • User Access to Koala MS / Issue with Koala MS in Supply Chain & Glovo Store
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